Terms & Conditions
1. MEMBERSHIP AND REGISTRATION
1.1 By registering with Pilates by Hagar (hereinafter referred to as “the Studio”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
1.2 All clients must complete a health questionnaire before participating in any classes or sessions. The Studio reserves the right to refuse service if it is determined that participation may pose a health risk.
1.3 Membership and class packages are non-transferable and cannot be shared with other individuals.
1.4 The Studio reserves the right to modify membership terms, pricing, and schedules with 30 days’ notice to members.
2. BOOKINGS AND CANCELLATIONS
2.1 Cancellations must be made at least 12 hours before the scheduled session. Same-day cancellations or no-shows will result in the session being forfeited and charged in full.
2.2 If the Studio needs to cancel a session, clients will receive a full make-up session to be rescheduled by mutual agreement
3. PAYMENTS AND REFUNDS
3.1 All payments must be made at the time of booking or as per the agreed payment schedule for memberships.
3.2 Memberships and class packages are non-refundable
3.3 All session packages have no expiration date and may be used at your own pace.
4. CONDUCT AND STUDIO POLICIES
4.1 Clients must arrive 5-10 minutes before class start time. Late arrivals may not be permitted to join the class, at the instructor’s discretion.
4.2 Pilates grip socks are required for all sessions for safety and hygiene purposes. New clients will receive a complimentary pair of grip socks at their first trial session. Socks are also available for purchase at the studio. Clients without grip socks will not be permitted to participate in the session.
4.3 Personal belongings should be stored in designated areas. The Studio is not responsible for loss or damage to personal property.
4.4 Mobile phones must be silenced during all classes and sessions.
4.5 Clients must treat all equipment with care and follow instructor guidance at all times.
4.6 The Studio reserves the right to refuse service to anyone demonstrating inappropriate behavior, disrespect to staff or other clients, or violation of these terms.
5. HEALTH AND SAFETY
5.1 Clients must inform instructors of any health conditions, injuries, or pregnancy before participating in any class or session.
5.2 The Studio and its instructors reserve the right to recommend modifications or alternatives to exercises they deem unsuitable for a client’s condition.
5.3 Participation in Pilates activities carries inherent risks. Clients agree to assume all risks associated with participation.
5.4 In case of illness, clients should not attend classes and should follow applicable health guidelines regarding contagious conditions
6. LIABILITY WAIVER
6.1 Clients acknowledge that Pilates involves physical exertion and may result in physical injury if not practiced correctly.
6.2 Clients agree to release and discharge the Studio, its owners, employees, and instructors from any and all claims or causes of action arising from their participation in Studio activities.
6.3 This waiver extends to any damages, injuries, or losses due to the negligence of the Studio, its owners, employees, or instructors.
6.4 The Studio maintains appropriate public liability insurance as required by law.
7. PRIVACY POLICY
7.1 The Studio collects personal information necessary for providing services and ensuring client safety.
7.2 Client information will not be shared with third parties except as required by law or with explicit consent.
7.3 The Studio may use client email addresses to send information about schedule changes, promotions, and studio news. Clients may opt out of marketing communications at any time.
7.4 Photographs or videos may occasionally be taken during classes for promotional purposes. Clients who do not wish to be included should inform the Studio in writing.
8. AMENDMENTS TO TERMS
8.1 The Studio reserves the right to amend these Terms and Conditions at any time.
8.2 Clients will be notified of any significant changes, and continued use of the Studio’s services constitutes acceptance of the amended terms.
9. GOVERNING LAW
9.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of North Carolina.
9.2 Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Charlotte/North Carolina.
10. SMS COMMUNICATIONS POLICY
Pilates by Hagar collects phone numbers for the purpose of sending SMS communications, including appointment reminders, updates, and notifications.
We do not sell, share, or rent your phone number or SMS-related information to third parties or affiliates for marketing or promotional purposes.
You may opt out of receiving SMS messages at any time by replying STOP to any message. For help, reply HELP.
Message frequency varies. Msg & data rates may apply.
We take reasonable measures to protect your personal information from unauthorized access or disclosure.
For questions, contact us at: pilatesbyhagar@gmail.com | 704-300-3130